Refund policy

 

Oh no! It sounds like something went wrong with your NEU SKINCARE product. 

Products can occasionally be damaged during the delivery process. If you're not happy with your order or it looks like it could be damaged, just reach out to our team at contact@neuskin.org and we'll be happy to help.

How do I return items?

All returns must be returned within 14 days of item delivered. Eligible items must be unused and in saleable condition. Because we guarantee the safety and purity of our material, we can’t accept returns on any consumables including essential oils, fragrance oils, colorants, soap bases, body wash, herbs, fixed oils, waxes, liquids, powders, butters, kits, or e-books out of our direct control. Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help. A store credit or gift card will be given as we do not offer refunds.